Refund policy

This store is operated by Trade Fusion Digital FZ LLC.
“Nurah by Nur” is a registered brand under this entity in the UAE.

Refund & Return Policy

At Nurah by Nur, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may request a return within 1 day of delivery.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Original packaging must be intact

  • Proof of purchase (receipt or order confirmation) is required

To start a return, please email us at tradefusiondigital@gmail.com.
⚠️ Do not send items without prior approval—unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. Contact us within 3 days of delivery if:

  • Your item is damaged

  • You received the wrong product

  • The item is defective

We’ll provide a suitable resolution such as a replacement, store credit, or full refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used products

  • Final sale items

  • Custom/personalized products

  • Hazardous materials (e.g., liquids)

Exchanges

If you’d like a different product, please initiate a return first. Once your return is approved, you can place a new order for your preferred item.

Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be issued to your original payment method within 2-3 business days.

If you haven’t received your refund after 3 business days, please contact us at tradefusiondigital@gmail.com.